Refunds & Cancellations
Last Updated: August 22, 2026
1. Custom Manufacturing Rules
All components configured and ordered on Standard Machinist are custom-manufactured physical items tailored to your specific parametric requirements (e.g. customized dimensions, pitch, diameter, materials).
2. Cancellation Policy
Orders cannot be cancelled, modified, or refunded once the fulfiller/vendor accepts the order request and starts custom production setup. If you need to cancel an order, you must do so *before* the vendor accepts the order request.
3. Damaged or Non-Conforming Items
Refunds or replacements are only issued if the custom manufactured components deviate from your configured specifications beyond standard mechanical tolerances, or are damaged in transit.
4. How to Request Support
To file a claim for specification non-conformance or transport damage, please submit a ticket inside our Support workspace within 10 days of delivery, attaching photographs and dimensional measurements of the parts received.